1. Subscriptions
- You can cancel at any time from My subscription. Cancelling stops future renewals; you keep access until the end of the period you've paid for.
- Because priced tender content is available as soon as you subscribe, payments for a billing period that has already started are not refundable.
- If you were charged for a renewal you didn't want, contact us within 7 days of the charge. If you haven't used the new period, we'll refund it.
2. Professional services
- Before work starts: if you cancel an order after paying but before we've started, we refund you in full.
- After work has started: we refund the part of the work not yet done, less any costs already incurred for you.
- If we can't deliver what the accepted quote describes, we'll fix it or refund the affected part.
- We can't refund because a bid or application was unsuccessful: that decision is made by the issuing organisation.
3. Billing errors
If you were charged twice or charged the wrong amount, we'll refund the difference in full once we've confirmed it with Paystack.
4. How to ask for a refund
Email hello@procax.net with your payment reference (it's on your receipt and on My subscription) or your order number. Approved refunds are paid back to the original payment method through Paystack, usually within 5–10 business days.